FAQ

Frequently Asked Questions (FAQ)

1. What is Ella & Ava Liverpool? Ella & Ava Liverpool is a fashion store offering a carefully curated collection of timeless, elegant clothing for women. Every piece is selected with quality, comfort, and confidence in mind.

2. How long does shipping take? Orders are typically processed within 1–3 business days and delivered within 7–10 business days, depending on your location. Tracking information will be provided once your order has been shipped.

3. How can I track my order? After your order ships, you'll receive a tracking number via email so you can monitor its progress at any time.

4. What payment methods do you accept? We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Our checkout is fully secure.

5. What is your return policy? We offer a 30-day return policy. Items must be unused, unwashed, and in their original condition with all tags attached. Please visit our Returns & Refunds page for full details.

6. My item arrived damaged. What should I do? Please contact us within 48 hours of receiving your order and include photos of the damage. We'll arrange a replacement or refund as quickly as possible.

7. Do you offer discounts or promotions? Yes — we regularly offer seasonal deals and exclusive promotions. Subscribe to our newsletter and follow us on social media to stay up to date.

8. Can I cancel or change my order? Orders can be modified or cancelled within 24 hours of placement. Please contact our support team as soon as possible for assistance.

9. How can I contact Ella & Ava Liverpool for assistance? You can reach us at Info@ellaavaliverpool.com — we're always happy to help and aim to respond within 5 business days.